Hi Elizabeth
Thank you for taking the time to share your feedback with us. We're really sorry to hear that the toddler pillow you purchased didn't meet your expectations, and we appreciate you bringing it to our attention
The pillows were developed in accordance with infant sleep specialists, with recommendations for the most suitable and safe pillows for toddlers aged 2 years and up. As such, the pillows feature a low profile to support the correct alignment of the neck during sleep. This profile should be no higher than 3cm. You may find that the loft may settle over time as your child sleeps on it, but you can fluff it up again with regular shaking and aerating the filling
If you have any further questions, please dont hesitate to contact our customer support team on cs@ergopouch.com.au