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  • Free delivery over $100 within AUS
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Terms & Conditions

Promotions, Offers & Giveaways

From time to time we may advertise discounts, sales, promotions or release promotion codes that may be used on the site. Promo codes or Sale discounts are valid only for the specified period stated and can only be redeemed in accordance with any special Terms stated for them - such as minimum spend requirements, validity periods and product or sale exclusions. Only one promotion code or sale offer can be used per order. Once an order has been placed for an item on sale or using a promotion code, changes cannot be made to the order. Orders cannot be combined once they have been placed. You should ensure that you read the specific conditions that apply to each promotion. By proceeding to purchase you agree and accept the terms of the applicable promotion(s). 

Specific Promotion Terms & Conditions


Butterfly Cardi 50% off - 

Add a Butterfly Cardi & full priced Pouch product to the cart to qualify

  1. Purchase any full priced Cocoon Swaddle Bag, Sheeting Bag, Jersey Bag, Sleep Suit Bag or Sleep Onesies and get the Butterfly Cardi at 50% off for $12.47 (RRP $24.95)
  2. Valid on all orders between 18/3/2020 and 31/3/2020 11.59pm AEST on ergopouch.com.au
  3. Valid on both White and Grey Marle prints of the Butterfly Cardi
  4. Pending stock availability

Outlet Sale - Up to 30% OFF - Selected styles & colours. Prices as marked. Excludes any other offer or discount code. Sale is considered final and products purhcased from the Outlet page are not eligible for refunds or exchanges unless faulty.  Valid only on the outlet page at ergopouch.com.au


% Discounts offered via ergoPouch emails - Any promotion code supplied via an email must be entered at checkout. A % discount will apply to full price products. Excludes already discounted products. Not available in addition to any other offers. 


Free Room Thermometer 

The Free Room Thermometer is included in all of the following:

Current Season Cocoon Swaddle Bags, Jersey Sleeping bags, Sheeting Sleeping Bags, Sleep Suits Bags, Sleep Onesies and OUTLET Cocoon Swaddle Bags, Jersey Sleeping Bags, Sheeting Sleeping Bags, Sleep Suit Bags and Winter Onesies.

The Free Room Thermometer is not included in any of the following items: Bamboo Stretch Sheets, Arm Warmers, Layers, Pyjamas, Doll Sleeping Bag, Window Blockout, Matchy Matchy Robe, Joey Trackable Comforter, all Bodywear products, and the Butterfly Cardi.


Baby Care Print Magazine discount code

15% off full-priced Cocoon Swaddle Bags. Valid on first order only. Excludes Cocoon Swaddle Bags in Sleep Packs, Sale Page. Valid 6 September 2019 - 30 August 2020.

Website Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to Martellor Pty Ltd.  Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We, therefore, recommend that each time you access our website you read these terms and conditions.

Our Website Services

  1. Our services are provided to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  2. All prices are in Australian Dollars (AUD) and are inclusive of GST.  We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.  If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.


Product Descriptions

  1. We strive to ensure that our products are described as accurately as possible on our website, however, we do not warrant that the description is accurate.  Where we become aware of any misdescription, we reserve the right to correct any error or omission.
  2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders

  1. Our products are for sale to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  2. We endeavour to ensure that our product list is current, however, we give no undertaking as to the availability of any product advertised on our website.

  3. All prices are in Australian Dollars (AUD) and are inclusive of GST.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.

  4. Packaging and postage is an additional charge, calculated at the time of purchase.

  5. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with this information; however, in providing us with such information, you accept that we are not liable for its misuse due to an error in transmission or virus or malware.

  6. We undertake to accept or reject your order within 7 days.  If we have not responded to you within 7 days, your offer is deemed to be rejected.  We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.

  7. Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

  8. Delivery of your ordered product/s will be as set out on our website.  Title in the goods passes to you when we have received payment.  Our terms of payment are set out on the order page.

  9. All risk of loss or damage to the goods passes to you when we despatch the goods.

  10. Customers outside of Australia with International shipping are restricted to 6 items per order. 

  11. Delivery timeframes are subject to change. Please vist the Shipping and Returns page for updated information.

Free Shipping

Free shipping is available within Australia for orders over $100 AUD.   For all other international countries outside of Australia, we offer free shipping for orders over $200 AUD. 


Product Returns

  1. For purchases from ergopouch.com.au, we are happy to accept items back for an exchange or refund within 30 days of receipt. Items must be returned unused, unwashed, in a sellable condition and the original packaging undamaged. Please refer to our Shipping and Returns page for further information on how to arrange a return and which products are eligible.

  2. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to the return of such goods.

  3. We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 14 days of purchase, however, we will not provide any refund of such purchase.  If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.

  4. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.


Site Access

  1. When you visit our website, we give you a limited licence to access and use our information for personal use.

  2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trademark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.

  3. Except as permitted under the CopyrightAct 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

  4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.



  1. This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

  2. You may link our website without our consent.  Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.


Intellectual Property Rights

  1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

  2. All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

  3. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property.  If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use.  Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

  4. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.



    1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

    2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.  

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.


Statutory Guarantees and Warranties to Consumers

    1. Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer.  Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer, the C&C Act gives you statutory guarantees.  Attached to the Standard Terms and Conditions are:-
    2. a. Schedule 2 of the C&C Act; and
    3. b. those statutory guarantees, all of which are given by us to you if you are a consumer.
    4. If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
    5. a. We will repair or replace the goods or any part of them that is defective; or
    6. b. Provide again or rectify any services or part of them that are defective; or
    7. c. Wholly or partly recompense you if they are defective.
    8. As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act.  In that regard:-
    9. a. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
    10. b. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.  
    11. c. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired.  We also give you notice that we may use in the repair of your goods, refurbished parts.


Limitation of Liability

  1. If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you.  If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights.  If you are not a consumer:-
  2. a. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
  3. b. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
  4. c. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
  5. d. We do not participate in any way in the transactions between our users.



By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.  


 Force Majeure

If a Force Majeure event causing delay continues for more than 30, we may terminate this Agreement by giving at least 7 Notice to you.  “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.



These terms and conditions are to be governed by and construed in accordance with the laws of Victoria and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.



  1. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

  2.  Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.


Information we collect and what we use it for;

We process the following categories of your personal data when it is necessary for the performance of a contract between you and us: your salutation, first and last name, email address, delivery and billing address, telephone number and payment card details, web site’s login details.

We will process the above categories of data for the purposes of our legitimate interests:

  • for fraud screening and prevention purposes;
  • for record keeping purposes.

We process data for marketing purposes if we have legitimate interests or when you give us your consent: email address, name, gender, how you have reached our digital platform and the internet protocol (IP) address you have used, your login information, browser type and version, plug-in, operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our Customer Experience Team.

We use your data for the following marketing purposes: 

  • to enable us to administer any competitions or other offers/promotions which you enter into;
  • to communicate with you in the event that any products or services you have requested are back in stock or unavailable;
  • to communicate with you in the event that you have abandoned your online basket;
  • to carry out market research so that we can improve the products and services we offer;
  • to track your activity on our digital platforms;
  • to create an individual profile for you so that we can understand and respect your preferences;
  • to personalise and improve your experience on our digital platforms;
  • to personalise and/ tailor any communications that we may send you;
  • for profiling purposes to enable us to personalise and/or tailor any marketing communications that you consented to receive from us;
  • to segment, test, analyse and model your details;

Social media targeting;

We may also participate in Facebook's ‘Custom Audience’ service from time to time. This service enables us to display to you personalised advertisements when you visit Facebook’s social media platforms. It works by converting your email address to a unique number that Facebook uses to match to unique numbers that Facebook generates from email addresses of its users. Where we use Facebook Custom Audiences, we will only include you if you have consented to receive marketing from us.

If you have given us your consent, you can change your mind at any time by unsubscribing to our mailing list.

Terms & Conditions for sale items

No refunds or exchanges can be offered on sale items for a change of mind.

Terms & Conditions for 10% discount code and 15% discount code

This code entitles you to 10% off any full priced items on our website www.ergopouch.com.au

Promotion code cannot be used in conjunction with any other promotions running at the time.