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  • Free delivery over $100 within AUS & NZ
  • FREE INTERNATIONAL DELIVERY FOR ORDERS OVER $200
  • Need help? Call us 1300 668 929

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Shipping and Returns

Shipping


Australia: ergoPouch charge a flat rate of $9.90 anywhere in Australia. Delivery is free for orders over $100.

We choose Australia Post to deliver sleep to your door. Please check their website for further details on delivery times.

 

New Zealand: ergoPouch charge a flat rate of $15. Delivery is free for orders over $100. 

We choose Australia Post to deliver sleep to your door. Please check their website for further details on delivery times.

 

International: ergoPouch charge a flat rate of $25. Delivery is free for orders over $200.

We choose Australia Post International (who may partner with another carrier) to deliver sleep to your international door. The delivery time can take 2-10 days depending on your location. Please note, the receiver is responsible for any customs and duty fees that may be charged at the port of entry. If the receiver refuses to pay these charges and the item is returned to us, unfortunately we cannot offer a refund on freight and your item will not be reshipped. Unfortunately, we do not ship to French Polynesia. 

 

We have separate sites for the USA, U.K and Korea if you would like to compare shipping charges. 

 

Returns & Exchanges - Australia


We are happy to accept items back for an exchange or refund within 14 days of receipt. Items must be unused, unwashed, in a sellable condition and the original packaging undamaged. Sale items are excluded from exchanges and refunds.

 

To arrange your exchange or return please download our form, click here and email a completed copy to Customer Service to begin the process - info@ergopouch.com.au 


Exchanges: Postage and handling is covered by the purchaser to send the item back. ergoPouch will then email you a code for use on our website to arrange your exchange (Australia only). 

Refunds: Postage and handling is covered by the purchaser to send the item back. Please note, we only refund the cost of goods excluding the original shipping charge. 


Return Address:

ergoPouch Returns and Exchanges

ATT: (#your order number)

Office 101/15 Corporate Drive

Heatherton VIC 3202 Australia 

 

Returns & Exchanges - International


We are happy to accept items back for a refund. Unfortunately, we cannot provide an exchange.

International orders can be returned for a product refund (shipping charges are non-refundable). We only accept items back within 14 days of receipt that are unused, unwashed, in a sellable condition and the original packaging is undamaged. Sale items are excluded from refunds.

 

To arrange your refund please download our form, click here and email a completed copy to Customer Service to begin the process - info@ergopouch.com.au 


Postage and handling charges are covered by the purchaser to send an item back.

 

Return Address:

ergoPouch International Return 

ATT: (#your order number)

Office 101/15 Corporate Drive

Heatherton VIC 3202 Australia 


Faulty Items


Occasionally an item may slip through our inspection fingers and end up in your hands. If your item arrived with a manufacturing fault, please email Customer Service with the details of your order alongside a picture of the fault. The team will happily help to arrange your replacement. ergoPouch will cover all associated postage costs.

 

Customer Service - info@ergopouch.com.au

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