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  • Free delivery over $100 within Australia
  • Worldwide Shipping
  • Need help? Call us 1300 668 929

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Shipping and Returns

Shipping

Within Australia: We use Australia Post e-parcel  to deliver your order to you. Standard delivery times vary by state, please check www.auspost.com.au for further info on delivery times.

Standard Shipping is $9.90 a flat rate anywhere in Australia.

International: International orders are send via DHL courier. We charge a flat rate fee of up to AUD$55 and the delivery time is generally around 2-5 days depending on your location. Please note, the buyer is responsible for any customs and duty fees charged when the item enters your country. If the buyer refuses to pay these charges and the item is returned to us, unfortunately we cannot offer a refund on freight and your item will not be re shipped.

 

Returns and Exchanges

We want you to love your product and we hope you receive it in perfect condition. Occasionally, something goes awry and a product gets delivered that is faulty or is in a damaged condition.  If this happens please email us at info@ergopouch.com.au with all the details of your order and your item and we be in touch to arrange the return and replacement if required. We undertake to replace any product delivered to you that is faulty or is in a damaged condition.

 

If you have chosen the incorrect size or product we are happy to provide an exchange as long as the item is returned unused and in original packaging, and with proof of purchase within 30 days of purchase. 

Please download the below form and return it with your goods to the address below. Please note: return postage on non-faulty purchases must be covered by the purchaser, but we will cover the postage to get the replacement back out to you (Australia only)

International orders can be returned at the buyers cost for refund of the product cost only. Unfortunately we cannot provide an exchange for International orders.

 

Returns Address:

ergoPouch Returns

Office 101/15 Corporate Drive

Heatherton VIC 3202

 

Download the Returns and Exchange Form HERE