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  • Free delivery over $100 within AUS & NZ
  • FREE INTERNATIONAL DELIVERY FOR ORDERS OVER $200
  • Need help? Call us 1300 668 929

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Shipping and Returns

Shipping


Australia: ergoPouch charge a flat rate of $9.90 anywhere in Australia. Delivery is free for orders over $100.

We choose Australia Post to deliver sleep to your door. Please check their website for further details on delivery times.

 

New Zealand: ergoPouch charge a flat rate of $15. Delivery is free for orders over $100. 

We choose Australia Post to deliver sleep to your door. Please check their website for further details on delivery times.

 

International: ergoPouch charge a flat rate of $25. Delivery is free for orders over $200.

We choose Australia Post International (who may partner with another carrier) to deliver sleep to your international door. The delivery time can take 2-10 days depending on your location. Please note, the receiver is responsible for any customs and duty fees that may be charged at the port of entry. If the receiver refuses to pay these charges and the item is returned to us, unfortunately we cannot offer a refund on freight and your item will not be reshipped. Unfortunately, we do not ship to French Polynesia. 

 

We have separate sites for the USA, U.K and Korea if you would like to compare shipping charges. 

 

Returns & Exchanges - Australia


We are happy to accept items back for an exchange or refund within 14 days of receipt. Items must be unused, unwashed, in a sellable condition and the original packaging undamaged. Sale items are excluded from exchanges and refunds.

 

To arrange your exchange or return please download our form, click here and email a completed copy to Customer Service to begin the process - info@ergopouch.com.au 


Exchanges: Postage and handling is covered by the purchaser to send the item back. ergoPouch will then email you a code for use on our website to arrange your exchange (Australia only). 

Refunds: Postage and handling is covered by the purchaser to send the item back. Please note, we only refund the cost of goods excluding the original shipping charge. 


Return Address:

ergoPouch Returns and Exchanges

ATT: (#your order number)

Office 101/15 Corporate Drive

Heatherton VIC 3202 Australia 

 

Returns & Exchanges - International


We are happy to accept items back for a refund. Unfortunately, we cannot provide an exchange.

International orders can be returned for a product refund (shipping charges are non-refundable). We only accept items back within 14 days of receipt that are unused, unwashed, in a sellable condition and the original packaging is undamaged. Sale items are excluded from refunds.

 

To arrange your refund please download our form, click here and email a completed copy to Customer Service to begin the process - info@ergopouch.com.au 


Postage and handling charges are covered by the purchaser to send an item back.

 

Return Address:

ergoPouch International Return 

ATT: (#your order number)

Office 101/15 Corporate Drive

Heatherton VIC 3202 Australia 


Faulty Items


Occasionally an item may slip through our inspection fingers and end up in your hands. If your item arrived with a manufacturing fault, please email Customer Service with the below details. The team will happily help to arrange your replacement. ergoPouch will cover all associated postage costs.


1. A receipt or ergoPouch web sales number 

2. Details of the product (TOG, Size, Print)

3. Batch number (check the care instructions tag on the collar)

4. A photo of the item

5. Your postal address 

 

Customer Service - info@ergopouch.com.au

 

FREE shipping in December 2018


1. This promotion is available between 7 pm AEDT Saturday the 1st of December 2018 and 11.59 pm AEDT Monday 31st of December.

2. Customers will receive FREE shipping on any order they place during this period. 

3. Free shipping will be added to the cart at the end of the sale. 

4. This promotion is online ONLY and not applicable to any store. 

5. This promotion is not to be used in conjunction with any other offer. 

6. This promotion is only valid for Australian residents. 

 

Shipping cut off dates Christmas 2018 

 

Get it before Christmas - Important shipping cutoffs.

To note, the below dates are the final dates you can place an order to receive your goods before Christmas.

Unfortunately, there are no exceptions, Australia Post has provided these dates for the country.

To ensure you don't miss out, please place your order prior to the cutoff dates.

Friday the 14th of December the final day for -  Tasmania, WA, QLD + NT 

Sunday the 16h of December final day to place for - Canberra, NSW, SA + VIC

Happy Holidays. 

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