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Within Australia: We use Australia Post e-parcel to deliver your order to you. Standard delivery times vary by state, please check www.auspost.com.au for further info on delivery times.
Standard Shipping is $9.90 a flat rate anywhere in Australia.
International: International orders are sent via DHL courier. We charge a flat rate fee of up to AUD$55 and the delivery time is generally around 2-5 days depending on your location. Please note, the buyer is responsible for any customs and duty fees charged when the item enters your country. If the buyer refuses to pay these charges and the item is returned to us, unfortunately, we cannot offer a refund on freight and your item will not be reshipped.
We want you to love your purchase and trust you will receive it in perfect condition. Occasionally, we have
products slip through inspection (cheeky things) and they end up in your hands.
If your item arrived with
a fault, please email our customer service team at firstname.lastname@example.org with all the details of your
order and they will be in touch to arrange a return and replacement if required.
If you have accidentally selected the incorrect size or product, we are happy to provide an exchange.
Items must be returned unused, in original packaging and with a proof of purchase within 14 days.
To organise an exchange please see our exchange policy at www.ergopouch.com.au
Please download the below form and return it with your goods to the address below. Please note: return postage on non-faulty purchases must be covered by the purchaser, but we will cover the postage to get the replacement back out to you (Australia only)
International orders can be returned at the buyer's cost for a refund of the product cost only. Unfortunately, we cannot provide an exchange for International orders.
Office 101/15 Corporate Drive
Heatherton VIC 3202
Download the Returns and Exchange Form Click Here