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  • Free delivery over $100 within AUS & NZ
  • FREE INTERNATIONAL DELIVERY FOR ORDERS OVER $200
  • Need help? Call us 1300 668 929

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Shipping and Returns

Shipping

Within Australia: We use Australia Post e-parcel to deliver your order to you. Standard delivery times vary by state, please check www.auspost.com.au for further info on delivery times.

Standard Shipping is $9.90 a flat rate anywhere in Australia.

Free shipping on orders over $100 

New Zealand: 

 All orders under $100 will be charged $15.  

Orders over $100 qualifies for free shipping. 

International: International orders are sent with Australia Post eparcel shipping and send to an onforwarding company in your country. We charge a flat rate fee of up to AUD$25 and the delivery time is generally around 2-5 days depending on your location.

Any International Orders over $200 will qualify for free freight. 

Please note, the buyer is responsible for any customs and duty fees charged when the item enters your country. If the buyer refuses to pay these charges and the item is returned to us, unfortunately, we cannot offer a refund on freight and your item will not be reshipped.

Unfortunately, we do not ship to French Polynesia. 

We also have seperate country sites for the U.S, U.K and Korea if you would like to check for shipping costs. 

 

Returns and Exchanges

If you have accidentally selected the incorrect size or product, we are happy to provide an exchange. Items must be returned unused, in original packaging and with a proof of purchase within 14 days.

To organise an exchange please see our exchange policy at www.ergopouch.com.au

International Customers: 

International orders can be returned for a product refund (shipping charges are non-refundable). We only accept items back within 14 days from original purchase date. The items needs to be unsued, unswashed, in a sellable conditon and the original packaging is undamaged. 

Sale items are excluded from refunds. 

Postage and handeling charge are covered by the purchaser. International orders can be returned at the buyer's cost for a refund of the product cost only. Unfortunately, we cannot provide an exchange for International orders.

 

Please download the below form and return it with your goods to the address below. Please note: return postage on non-faulty purchases must be covered by the purchaser, but we will cover the postage to get the replacement back out to you (Australia only)

If you wish to have a refund for the item, only the purchase price for the item will be refunded, we will not refund the shipping amount. 

Returns Address:

ergoPouch Returns

Office 101/15 Corporate Drive

Heatherton VIC 3202

 

Download the Returns and Exchange Form Click Here 


Faulty Items

All ergoPouch items are handmade so occasionally an item may slip through our inspections fingers and end up in your hands. If your item has arrived with a manufacturing fault, please contact info@ergopouch.com.au with details of your order and a picture of the fault. 

They will be in touch with a suitable solution straight away. ergoPouch will cover all associated postage costs.