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As at 29th May 2020
To our incredible community, firstly a huge thank you for your continued support during these unprecedented times.
Our retail stockists also have a supply of eP products and most stores remain open (encouraging click & collect) or otherwise have moved to online, check our stockist page to contact your nearest store.
Once again, thank you for the love, support and patience during these times.
Please see the operations update above for the latest information on order processing & delivery time frames.
ergoPouch charge a flat rate of $9.90 anywhere in Australia. Delivery is free for orders over $100.
We choose Australia Post to deliver sleep to your door. Please check their website for further details on delivery times.
NOTE - Currently it is taking 10-18 Business Days for delivery from Aus Post to NZ.
Shipping fees are a flat rate delivery fee of $25 AUD per order, and FREE for orders over $200.
Please note, the receiver is responsible for any customs and duty fees that may be charged at the port of entry. If the receiver refuses to pay these charges and the item is returned to us, unfortunately we cannot offer a refund on freight and your item will not be reshipped.
Due to the current world events & a lack of international flights, we are unable to ship internationally at this time.
We have separate sites for the USA & U.K if you would like to compare shipping charges and shop in your local region and currency.
For purchases from ergopouch.com.au, we are happy to accept items back for an exchange or refund within 30 days of receipt. Items must be returned unused, unwashed, in a sellable condition and the original packaging undamaged.
Outlet page products are considered final sale, and are excluded from exchanges and refunds.
To arrange your online exchange or return please complete the following steps;
* Note - you can email a photo of the completed form, however please ensure the text is legible
Please follow the above steps. Postage and handling are covered by the purchaser to send the item back. ergoPouch provide you with a code for use on our website to arrange your exchange (Australia only).
Please follow the above steps. Postage and handling are covered by the purchaser to send the item back. Please note, we only refund the cost of goods excluding the original shipping charge.
If you have purchased ergoPouch product from another retailer, please contact them directly for their refund & exchange policy.
International orders can be returned for a product refund (shipping charges are non-refundable). Unfortunately, we cannot provide an exchange. We only accept items back within 30 days of receipt that are unused, unwashed, in a sellable condition and the original packaging is undamaged. Sale items are excluded from refunds.
To arrange your refund please download our form, click here and email a completed copy to Customer Service to begin the process - firstname.lastname@example.org
Postage and handling charges are covered by the purchaser to send an item back.
Occasionally an item may slip through our inspection fingers and end up in your hands. If your item arrived with a manufacturing fault, the team will happily help to arrange your replacement. Please email Customer Service on email@example.com with the below details.
1. A receipt or ergoPouch web sales number
2. Details of the product (TOG, Size, Print)
3. Batch number (check the care instructions tag on the collar)
4. A photo of the item
5. Your postal address
ergoPouch will cover all associated postage costs with exchanging faulty items.