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Australia: ergoPouch charge a flat rate of $9.90 anywhere in Australia. Delivery is free for orders over $100.
We choose Australia Post to deliver sleep to your door. Please check their website for further details on delivery times.
International: ergoPouch charge a flat rate of $25. Delivery is free for orders over $200.
We choose Australia Post International (who may partner with another carrier) to deliver sleep to your international door. The delivery time can take 2-10 days depending on your location. Please note, the receiver is responsible for any customs and duty fees that may be charged at the port of entry. If the receiver refuses to pay these charges and the item is returned to us, unfortunately we cannot offer a refund on freight and your item will not be reshipped. Unfortunately, we do not ship to French Polynesia.
For purchases from ergopouch.com.au, we are happy to accept items back for an exchange or refund within 14 days of receipt. Items must be unused, unwashed, in a sellable condition and the original packaging undamaged. Sale page items are excluded from exchanges and refunds.
To arrange your exchange or return please complete the following steps;
- Download & print the ergoPouch Exchange & Return form
- Fill in your return details
- Email a completed copy to email@example.com
- You will receive a confirmation email from us with a returns number & the address to send the return to
Please note - we are unable to accept unsolicited returns
Note - you can submit a photo of the completed form, however please ensure the text is legible
Exchanges: Postage and handling are covered by the purchaser to send the item back. ergoPouch provide you with a code for use on our website to arrange your exchange (Australia only).
Refunds: Postage and handling are covered by the purchaser to send the item back. Please note, we only refund the cost of goods excluding the original shipping charge.
If you have purchased ergoPouch product from another retailer, please contact them directly for their refund & exchange policy.
We are happy to accept items back for a refund. Unfortunately, we cannot provide an exchange.
International orders can be returned for a product refund (shipping charges are non-refundable). We only accept items back within 14 days of receipt that are unused, unwashed, in a sellable condition and the original packaging is undamaged. Sale items are excluded from refunds.
To arrange your refund please download our form, click here and email a completed copy to Customer Service to begin the process - firstname.lastname@example.org
Postage and handling charges are covered by the purchaser to send an item back.
Occasionally an item may slip through our inspection fingers and end up in your hands. If your item arrived with a manufacturing fault, please email Customer Service with the below details. The team will happily help to arrange your replacement. ergoPouch will cover all associated postage costs.
1. A receipt or ergoPouch web sales number
2. Details of the product (TOG, Size, Print)
3. Batch number (check the care instructions tag on the collar)
4. A photo of the item
5. Your postal address
Customer Service - email@example.com