GENERAL +

Which ergoPouch product should I choose?

It will depend on the age and development of your child. We have an ergoPouch product suitable for different stages, newborns right through to 6 years old. As a guide, we suggest choosing the following products:

  • Cocoon Swaddle: for swaddled newborns and arms out (rollers) to age 12 months.
  • Jersey Bag: Transition item from the Cocoon Swaddle, suitable for 8 months – 24 months
  • Sleeping Bag or Sleep Suit Bag: for arms out sleepers, kids on the move, little kickers and walkers up to 6 years old.
  • Winter Sleep Suit: for kids who don’t like a sleeping bag or those ready to transition into a big bed, suitable for 1 year – 5 years.
  • Layers: TOG rated sleepwear to be worn underneath an ergoPouch bag, sizes available for newborns – 3 years. 

What is a Tog? Which one should I choose?

A TOG is a unit of measurement for insulation and warmth of sleepwear and bedding. Put simply, the lower the TOG rating, the lighter the fabric. The higher the rating, the more padded and insulated it is.

You would choose a suitable TOG based on the temperature of the room your baby is sleeping in. Our TOGs are suitable for the below room temperatures:

  • 0.2 and 0.3 TOG = 24 degrees Cº+    
  • 1.0 TOG = 21 degrees Cº – 24 degrees Cº  
  • 2.5 TOG = 17 degrees Cº – 23 degrees Cº  
  • 3.5 TOG = 14 degrees Cº – 21 degrees Cº                                                                                                                                                                         

To take the guesswork out of dressing your little one for sleep, please check our What to Wear Guide.

Can I use blankets over the top of an ergoPouch?

It is recommended by safe sleep guidelines to sleep your baby with their face and head uncovered, free from bedding, pillows and toys. It is for this reason our swaddles, sleeping bags and sleep suits bags are designed to replace bedding altogether.

To ensure the face is always clear, ergoPouch bags are designed to avoid unravelling, have suitable armholes and a fitted neck. It’s for the same reason there are no hoods on our bags.

 

ONLINE ORDERS +

I forgot to use my 10% discount code, what can I do? 

The code cannot be applied after your purchase is complete. Don't stress, the code will still be valid for your next purchase.  

Can I use more than one discount code at a time? 

You can redeem only one discount code at a time.

Can I change or cancel my order? 

Please contact us via telephone or live chat as soon as possible after placing your order. We might be able to catch your order prior to it being packed. After this stage, we are unable to change or cancel it.

Kindly note, due to the speed at which our warehouse team work, we cannot guarantee your order can be cancelled or amended. If we can change an item, it can only be for one of equal value.

If we can cancel your order, please allow 2-5 business days for the refund to clear back into your account.  

How long will my delivery take? 

Please check our Shipping & Returns page for more information. 

Do you price match? 

We don't price match other websites.

 

SAFETY +

Are ergoPouch products safe? 

Safety is at the forefront of mind when designing an ergoPouch product. All ergoPouch sleepwear go through product safety standard testing as required by Australian law and products are designed for safe sleeping according to Australian SIDs guidelines.

We ask for your support to double check your ergoPouch purchase is suitable for your child before use.

What do the different fire labels mean?

Fire labels can seem worrying so let us explain what they are for.

 Product Safety guidelines are mostly based on what will happen if a garment is exposed to an open flame. All children’s sleepwear will fall into a category and must have a fire danger label if they are correctly labelled to Australian standards (unless purchased overseas). Categories 1–3 require a low fire hazard label and category 4 requires a high fire hazard warning label.

Category 1 - Garments made from fabric and trims that pass low flammability tests. Examples include wool, some synthetics and some heavy cottons.

Category 2 - Garments that are close fitting, such as pyjamas, do not ignite or burn as readily. As a result, they may be made from more flammable fabrics. Garment measurements apply according to size.

Category 3 - Babies' all-in-ones have their own category because there is little difference between daywear and nightwear. This category covers all-in-one garments in sizes 00–2, such as jumpsuits and rompers.

Category 4 - Applies to garments that do not fit categories 1, 2 or 3 but still meet some fabric, size and burning test requirements.

 

COCOON SWADDLES +

 Why use a swaddle?

In the early days after birth, a newborn will experience startle reflex that can often wake or unsettle them so using a swaddle can contain this sudden movement. Swaddling soothes and settles them to sleep by providing a feeling of containment, similar to their experience in the confined space of a womb. It also has the following benefits:

- Keeping baby’s body warm in the early stages when their ability to regulate body temperature is still developing.

- A hug! A baby would love to spend the whole night bundled up in their parent’s warm arms so swaddles help create that sensation of being hugged.

- Can help a baby focus on breastfeeding by keeping their arms and legs out of the way.

- Prevents baby from scratching themselves with their nails.

- Swaddling = a longer sleep for everyone!

How many swaddles do I need?

We recommend that you start with two, one on and one in the wash. A baby can be a messy creature with leaking nappies and spitting up milk!

How do I swaddle safely?

- The neck must be fitted to avoid a baby’s head slipping down into the swaddle.

- Swaddles should allow for full chest expansion as those little ribs are still very soft and bendy so an overly enthusiastic wrap has the potential to be too firm across the chest.

- The hips + legs need to be able to flop outwards while the baby sleeps. Tight swaddling across the hips that hold the legs together is thought to contribute and increase developmental dysplasia of the hip (DDH).

- Babies don’t regulate their body heat very well and rely on their coverings to keep them warm but not hot. Do not overdress a baby underneath their swaddle and never cover their head at sleep time (e.g. with a hat or beanie). Avoid using blankets as they are bulky and have the potential to overheat a baby. 

- Swaddling needs to be secure, without any chance of fabric draping over the baby’s face.

When do I transition my baby from Swaddle (closed poppers) to Sleeping Bag (open poppers)?

It’s time to start training your baby on how to sleep with their arms out of the Cocoon Swaddle Bag when your baby begins to show signs of rolling from their back onto their front. We recommend releasing only one arm out first, this will give a baby time to become used to this new way of sleeping. Naturally, they will have a few disturbed sleeps however this is normal when transitioning a baby through anything new so try one arm out for a week or two, followed by the other arm. 

Can my baby sleep with their arms up in a Cocoon Swaddle?

A baby won't be able to get their arms all the way up to the sides of their head in an ergoPouch Cocoon Swaddle. Instead, our swaddles are made from a stretchy fabric to allow for natural movement. We find that babies will wriggle their arms and hands into a position that is most comfortable for them, the bag is stretchy enough for your baby to reach their mouth if sucking is what they prefer.

The neck opening seems a little tight on my Cocoon Swaddle? 

To comply with safety requirements, our Cocoon Swaddle Bags have a firm fit around the neck, shoulder and chest area to prevent your little one from slipping inside. 

A quick way to check if the neck is too tight is to see if you can put 2 fingers inside the neck opening. If you can, the fit is correct. If you are still uncomfortable with the opening being small, we suggest to undo the zipper about 1cm down with the zip cover still over the top.

 

SLEEPING BAGS +

How do I choose the right size sleeping bag?

Base your decision on your child’s age and height. Our Sleeping Bags cover 2-12 months, 8-24 months and 12-36 months. The length of each product is measured from shoulder to toe:

  • 2-12 months of age = 80 cm  
  • 8-24 months (available in Jersey Bag Only) = 90cm                                                                                   
  • 12-36 months = 105cm

A sleeping bag should be well fitted around the neck and the armholes to avoid your baby slipping through. It should also be bell shaped in the bottom to allow for easy leg movement.

What is the difference between the Jersey Sleeping Bag and the Sheeting Sleeping Bag?

The body of the Jersey Sleeping Bag is made out of a soft and stretchy knitted fabric (similar to standard t-shirt fabric). We would suggest using the Jersey Sleeping Bag for bubs that are ready to transition out of the Cocoon Swaddle Bag. Only available in 8-24 months.

The body of the Sheeting Sleeping Bag is made out of a 400+ thread count woven fabric (similar to a flat sheet you would use) with stretchy side panels. Available in two sizes, 2-12 months and 12-36 months. 

Why are there stretchy panels at the sides of your sleeping bags?

For two reasons:

1. As a baby starts to wriggle, the stretch panels allow for comfortable movement and prevent them getting tangled. 

2. The panels help with breathability, avoiding temperature variations and overheating.

Why do you use cotton filling in your sleeping bags?

Sleeping with natural fibres can help your baby get a better night's sleep. Natural fibres disperse moisture from the skin, providing an even warmth and body temperature. ergoPouch sleeping bags are all highly breathable, keeping babies consistently warm without overheating. Synthetic fillings such as polyester do not have the same qualities and can lead to temperature variations throughout the night. They can also trap too much heat, which can be a particular problem for babies with eczema as this will aggravate the condition.

My little one has started to unzip their sleeping bag - any tips?

This is a common problem! Our bags are built to help keep little fingers away from the zippers with extra-large zip covers. However some are just really good escape artists so we recommend turning the bag inside out so that they can't access the zipper pull.

My sleeping bag is soaking wet straight out of the washing machine - any tips?

We found that popping your winter sleeping bag in a full load of washing is better. The full load distributes the water evenly rather than your sleeping bag absorbing most of the water. 

I have washed my ergoPouch and rust coloured stains have appeared on the bag?

This is common for our organic cotton filling to react this way after its first wash. The reason for this is that tiny (and random) bits of organic cotton bud get trapped inside the filling of some ergoPouch sleeping bags when they are made. As the cotton filling in ergoPouch sleeping bags do not go through any type of chemical bleaching, the pigment from these tiny trapped buds come out and onto the material when the sleeping bags are washed for the first time. 

ergoPouch have tested using a stain remover and 99% of the time the marks come out straight away. Understandably if chemicals don't want to get used, Bicarb Soda works just as well.

If the stains choose to be stubborn and don't want come out, please contact us.

 

SLEEP SUIT BAGS +

What is a Sleep Suit Bag?

An award winning design that is created for children who do karate in their sleep and don’t like being confined to a sleeping bag. This 2 IN 1 design can transform from a sleeping bag to a sleep suit with legs using zippers making the transition from a cot to a pram or car, an easy one. This item is also perfect for little walkers as it has grip pads on the feet. 

Why are the sleeves on the 2.5 and 3.5 TOG not padded? 

As a baby regulates their body temperature through their arms and head, ergoPouch winter bags are padding-free in the sleeves.

 

LAYERS + 

 What are layers? 

Taking the guesswork out of dressing a little one for sleep, our TOG rated layers are designed to be worn underneath a swaddle, sleeping bag or sleep suit bag. Alongside our suggested what to wear guide, these short or long sleeve layers are an essential sleepwear staple when choosing which TOGs to put together based on the room temperature.  Its genius and simple.

For more information, please check our What to Wear Guide 

 

SHEETS +

What size do the stretch sheets fit up to?

The sheets will fit over a cot through to a standard single bed mattress. Unfortunately they won’t fit a king single mattress. 

 

JOEY - TRACKABLE COMFORTER +

Why design a comforter that can be tracked?

Once you experience the aftermath of an unsuccessful search for a comforter, you will understand why we have created the world’s first trackable one. Say goodbye to those frantic and distressing searches for your child’s comforter, this little gem just made your life so much easier! We created Joey to avoid those heartbreaking tears as your little one’s most treasured companion is now easier to find.

How do I pair the trackable device to my phone? 

Please see here for instructions on how to do so. 

Is the low energy Bluetooth safe?

Yes! Our young Joey has endured pokes and prods to complete and pass all necessary and appropriate tests for Australia and New Zealand, including:

Effective use of the Radio Spectrum – AS/NZS CISPR 32: 2015

Electromagnetic Compatibility – As/NZS 4268: 2017

Electric Toys Safety – AS/NZS 62115: 2011

Safety on Mechanical and Physical properties – AS/NZS 8124 Part 1: 2016

Flammability – AS/NZS 8124 Part 2: 2016

Want to know something interesting? Joey is 25 times safer to use than your child’s video monitor!

Can my child access the tracker?

Not unless they’re a wizard. The zip is childproof and needs a paper clip to be opened (like the zip on a bean bag).

How long will the battery last?

You should be able to get 18+ months out of one battery (usage dependent). It can easily be replaced with a CR2032 battery purchased from your local hardware store.

 What is the longest distance the tracker will work?

The range on the device is up to 50 metres. As Joey has separation issues, it will beep if you walk beyond this distance without it. You’re able to set “safe zones” in the iTrack app where you can choose which areas to disable distance alerts for. For example, a safe zone can be your home, day care or grandma’s house to avoid constant alerts.

How will the device alert me? 

Press the “ring” icon in your iTrack app to find Joey, it will continue to beep until you can locate it. The iTrack app will also show you the last known location on the map to assist finding Joey quickly before those heartbreaking tears begin!

Can I put the device on sleep mode?

Yes, you can put the device to sleep mode on the iTrack app. For more information on how, please see here.

Can I wash Joey?

Yes, young Joey likes to take a bath in a gentle cold machine wash. Please remove the iTrack device before washing. Joey dislikes tumble drying and prefers to dry out on a line.

When should I introduce the comforter to my child?

According to safe sleep guidelines, a soft toy should not be placed in your baby’s sleeping environment if they are under seven months of age.

After seven months, you can begin to use Joey during sleep time as most babies over this age use a comforter to provide security during times of separation from their parent. 

 The comforter you choose from the beginning will generally be with your child for a long time. You can introduce Joey to your little one at any stage prior to the recommended age, provided that you can be in watchful attendance during those times.

What can I do after my child stops using the comforter?

You can use the iTrack app and device on something else, like your car keys, a remote control or something you don’t want to lose on an adventure.

 

FOLDABLE CARRY BED +

What is the Foldable Carry Bed designed for?

The Foldable Carry Bed makes travelling and lounging with a newborn easy and stress free. This compact, lightweight and breathable bed is a perfect companion when travelling with your baby. It can be used when:

- Travelling overseas or interstate for the weekend

- Going to Nanna’s house

- Meeting friends for a picnic

- Camping or Caravanning

- Lounging at home

 A sleeping baby in the bed should not be left unattended. 

 Will the foldable carry bed fit in an overhead luggage compartment of a plane?

 It sure will! When the bed is all zipped up, it will easily fit into an overhead compartment of a plane. There is also enough space inside the zipped up bed to store a few sleeping essentials.

 What is the adjustable back rest for?

 Use the backrest upright while lounging so that your baby can still see you if you’re moving about the room. Additionally if your baby has reflux, resting at an incline might ease some discomfort.

 How do you clean and wash the bed?

 If there are any surface stains on the cover or frame, simply use a damp cloth to wipe it clean. For deeper stains, you can unzip the cover away from the frame and hand wash it in lukewarm water. The cover is also dry cleanable.

 What is included with the Foldable Carry Bed?

 Included in one box is 1 x Foldable Carry Bed and 1 x Organic Cotton Mattress. (The mattress is also sold separately if you need a spare). 

 When should I stop using the bed?

We suggest to stop using the bed as soon as your baby is able to roll from their back onto their tummy.